I’ve used Car2Go for over a year now, mostly for outings where we plan to “cab home” – or take a quick trip downtown in lieu of the bus. It’s quite convenient, and rather affordable.
Recently, however, I’ve discovered a costly glitch — and am having great frustration with jumping through customer service hoops to rectify said issue.
Here’s what happened….November 29th Brian and I used a car to head downtown, parked at the Expo parking lot under Costco, and paid for two hours of parking. We didn’t keep the rental during our stay down there — instead we risked losing the vehicle to another customer. (mistake) When we returned to the vehicle in under two hours, we went to initiate our return trip but couldn’t access the car, it was reserved. (damn) So, we walked five blocks, in driving rain, to the next closest Car2Go and rented our way home in that vehicle.
This past Wednesday I received a “notice of citation” — it says I owe $120 in parking tickets for the car we couldn’t access. Two full days of parking tickets (Nov 29/30) for the car we couldn’t unlock due to it being reserved.
Hmmmm…..that doesn’t make sense. Must be a glitch. This should be simple to resolve, I called customer service.
Dorian told me that “the policy is that any tickets are attributed to the last renter”. I explained that we were unable to use the vehicle for our return trip, as it was reserved. I politely inquired as to why the person who reserved (locked the vehicle for :30 minutes) wouldn’t be responsible?
No. Last renter = It would be us.
I’m fine with paying fines, this isn’t a money thing — it’s a principle thing. We couldn’t ACCESS THE VEHICLE. The first ticket was issued during that reservation!
This story isn’t over, at this point, I’m “escalating things” to the next level to discuss the issue.
During the holiday season use of car-share services spike, and I wanted to get this message out as a cautionary tale for you. If you are parking that Car2Go, keep in mind that you are on the hook for it — long term, perhaps longer than you might think.
Big Glitch got me like 🙁